A claims search is a process that insurance companies must perform in order to stay competitive. However, the complexity of the claims search support system and the robust hierarchy of steps involved can create problems and missteps that, if not handled quickly, could create a serious divide in customer relationships.
A search can occur anytime a logged in user goes through the necessary steps to make a claim. The process may take the user through some predefined number of steps before all claims belonging to the user will show up. The process on the backend must follow a strict hierarchy of events in order to display the correct information at all steps that the user takes.